FAQs
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Whether you’re just getting started or already a pro, our FAQ section covers everything you need—from billing to features—to make your experience smoother.
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Plans & Pricing
Security & Data
Using Softycare
Accounts & Teams
Billing & Payment
What plans does SoftyCare offer?
SoftyCare offers three flexible plans — Starter, Pro, and Premium — designed to suit clinics of all sizes and needs.
Starter Plan
- 🌱 Best for Individual Clinics: Perfect for clinics starting their digital journey.
- 🩺 EMR Features: Manage patient records, prescriptions, and appointments.
- 💰 Pricing: ₹999/month or save 20% with yearly billing.
Pro Plan
- 🏥 EMR + Pharmacy: Designed for clinics needing EMR and in-clinic pharmacy integration.
- 📊 Advanced Tools: Appointment management, reporting, and analytics.
- 💰 Pricing: ₹1799/month or save 20% with yearly billing.
Premium Plan
- 🌟 Complete Solution: EMR, pharmacy, and lab integration in one platform.
- ⚙️ Full Clinic Automation: Manage patient flow, prescriptions, lab reports, and pharmacy stock.
- 💰 Pricing: ₹1999/month or save 20% with yearly billing.
Can I choose monthly or yearly billing?
Yes! All plans are available on monthly or yearly billing. Yearly subscriptions give 20% extra savings.
Monthly Billing
- 📅 Pay Month-to-Month: Flexibility to cancel anytime.
- 💳 Easy Payments: Pay via UPI, cards, or net banking.
Yearly Billing
- 💰 Save 20%: Enjoy a discounted yearly rate for all plans.
- 📝 Single Payment: Pay once for the whole year and stay worry-free.
Which SoftyCare plan is right for my clinic?
SoftyCare plans are designed to fit clinics of all sizes — from solo practices to fully integrated multi-service clinics.
Starter Plan
- 🌱 Best for Solo Clinics: Ideal for clinics starting their digital journey.
- 🩺 EMR Only: Manage patient records, prescriptions, and appointments easily.
Pro Plan
- 🏥 EMR + Pharmacy: Perfect for clinics that need prescription management plus in-clinic pharmacy.
- 📊 Advanced Reporting: Track patient flow and medicine usage effectively.
Premium Plan
- 🌟 All-in-One: EMR, pharmacy, and lab integration for complete clinic automation.
- ⚙️ Full Control: Manage appointments, prescriptions, lab results, and pharmacy stock seamlessly.
To apply for education or non-profit discounts, visit our discount application page and submit verification of your status.
Can I upgrade my plan later?
Plan Upgrade
- 🔄 Seamless Upgrade: Move to Pro or Premium anytime.
- ⚡ No Data Loss: All your patient and clinic data is preserved.
- 📊 Feature Unlock: Gain access to advanced tools immediately after upgrading.
Core Features
- Unlimited public repositories
- Basic CI/CD with 2,000 build minutes per month
- Up to 3 collaborators for private repositories
- 500MB of storage for packages and artifacts
- Up to 3 collaborators for private repositories
- Issue tracking and project management tools
- Full participation in public discussions
- Pull request contributions to public projects
- Access to the community marketplace
- 500MB of storage for packages and artifacts
- Basic GitHub Pages hosting
- Private repositories limited to 3 collaborators
- No advanced security features
- Standard support via community forums only
- No priority build queues
- Limited API requests (5,000 per hour)
Community Access
Limitations
You can use the free plan indefinitely, and it's perfect for personal projects, learning, and contributing to open source. Upgrade anytime to increase collaboration capabilities and access premium features.
How is billing and cancellation handled?
SoftyCare provides flexible billing and easy cancellation — your subscription remains active until the end of your billing period.
Billing
- 💳 Multiple Payment Options: UPI, cards, or net banking.
- 📄 Transparent Invoices: View and download anytime.
Cancellation
- 🛑 Cancel Anytime: Stop your subscription hassle-free.
- ⏳ Active Until Period End: Your plan stays active until the current month or year ends.
Is my patient data safe on SoftyCare?
Absolutely. SoftyCare uses secure encryption to ensure all patient data is protected and fully doctor-owned.
Data Ownership
- 🔒 Doctor-Owned Data: Each doctor’s patient records are completely private.
- 🛡️ No Third-Party Sharing: SoftyCare never shares your data with anyone.
Encryption & Storage
- ⚙️ Secure Cloud: All data is encrypted and stored safely on cloud servers.
- 💾 Regular Backups: Automatic backups ensure no data is ever lost.
Can I control who accesses patient data?
Yes! SoftyCare provides role-based access so only authorized staff can view or edit patient information.
Access Control
- 🔑 Role-Based Permissions: Doctors, receptionists, and lab staff get access according to their roles.
- 🛡️ Restricted Access: Sensitive patient data is only visible to authorized users.
Audit Logs
- 📊 Activity Tracking: Track who accessed or modified records.
- 📝 Full History: Maintain detailed logs for accountability.
How does SoftyCare protect data in the cloud?
SoftyCare uses advanced cloud security standards, encryption, and regular monitoring to keep your data safe.
Cloud Security
- ☁️ Encrypted Storage: Data is encrypted both at rest and during transfer.
- 🛡️ Secure Servers: Hosted on protected servers with regular security audits.
Monitoring & Alerts
- 🔔 Continuous Monitoring: Detect unauthorized access attempts in real-time.
- ⚠️ Instant Alerts: Get notifications for any unusual activity.
Can I export or backup my patient data?
Yes! SoftyCare lets doctors export patient data anytime, ensuring full control and portability.
Data Export
- 📂 Full Export: Download patient records safely in standard formats.
- ⚙️ Controlled Access: Only doctors can export their data.
Automatic Backups
- 💾 Daily Backups: Patient data is backed up automatically every day.
- 🛡️ Safe Recovery: Restore data anytime if needed.
Is SoftyCare compliant with data privacy standards?
Absolutely. SoftyCare follows global and local healthcare data protection standards to keep patient information private.
Privacy Compliance
- ✅ Global Standards: Data handling meets healthcare privacy requirements worldwide.
- 📜 Local Regulations: Fully compliant with India’s healthcare data protection rules.
Secure Practices
- 🔒 Confidentiality: Patient data is never shared without permission.
- 🛡️ Regular Audits: Security audits ensure continuous compliance and protection.
Why is SoftyCare different from other clinic software?
SoftyCare is built for modern clinics with a focus on simplicity, speed, and full integration — all in one cloud-based platform.
Key Differences
- ☁️ Cloud-Based: Access from any device, anytime.
- ⚡ Fast & Efficient: Intuitive interface designed for busy clinics.
- 🛠️ All-in-One: EMR, pharmacy, and lab integration in one system.
User-Friendly
- 🎯 Minimal Training: Start managing your clinic quickly without learning curves.
- 👨⚕️ Doctor-Centric: Designed with real clinic workflows in mind.
How quickly can I generate prescriptions?
SoftyCare allows you to generate accurate prescriptions in just 30 seconds, saving time for doctors and staff.
Prescription Speed
- ⏱️ 30-Second Prescriptions: Create and send prescriptions instantly.
- 📝 Template-Based: Pre-fill medicines and dosages for faster workflow.
- 💡 Smart Suggestions: AI-assisted medicine recommendations.
Patient Convenience
- 📱 Digital Records: Share prescriptions via WhatsApp or print instantly.
- 📂 History Tracking: Keep all patient prescriptions organized in one place.
How does SoftyCare simplify appointments and follow-ups?
Schedule appointments, send automated reminders, and track follow-ups seamlessly - all from a single dashboard.
Smart Scheduling
- 📅 Quick Booking: Add or reschedule appointments in seconds.
- 🔔 Automated Reminders: Reduce no-shows with SMS/WhatsApp alerts.
- 📊 Daily Overview: Track your clinic schedule easily.
Follow-Up Management
- ⏳ Patient Tracking: Keep track of follow-up visits efficiently.
- 💬 Reminders: Notify patients automatically for next appointments.
Can I integrate SoftyCare with my in-clinic pharmacy?
Yes! SoftyCare connects your EMR with your pharmacy to streamline medicine management and prescriptions.
Pharmacy Integration
- 💊 Real-Time Sync: Update stock automatically when prescriptions are created.
- 📋 Medicine Management: Track inventory and expiry easily.
- ⚡ Faster Dispensing: Reduce errors and speed up patient service.
Billing Simplified
- 💳 Integrated Billing: Automatically include medicines in patient bills.
- 📈 Reporting: Monitor sales and inventory efficiently.
How can SoftyCare improve clinic efficiency?
SoftyCare’s lab module lets you add tests, receive results digitally, and attach them directly to patient records.
Lab Integration
- 🧪 Digital Reports: Attach lab results directly to EMR.
- 📊 Organized Data: Keep track of all tests for each patient.
- ⚡ Quick Access: Doctors can view results instantly during consultations.
Patient Convenience
- 📱 Share Reports: Send test results digitally to patients.
- 💡 History Tracking: Track past tests for follow-ups and analysis.
How can SoftyCare improve clinic efficiency?
By combining EMR, pharmacy, and lab in one platform, SoftyCare saves time, reduces errors, and streamlines daily operations.
Workflow Automation
- ⚙️ All-in-One Dashboard: Manage appointments, prescriptions, pharmacy, and lab in one place.
- ⏱️ Time-Saving Tools: Quick patient record access and 30-second prescriptions.
- 📊 Insightful Reports: Track clinic performance and patient flow.
Enhanced Productivity
- 💬 Internal Collaboration: Communicate with staff and track actions easily.
- 🔔 Reminders & Alerts: Reduce missed appointments and follow-ups.
How do I manage my clinic account on SoftyCare?
Using the Master Settings, you can update your clinic details, set preferences, and manage your subscription - all in one place.
Account Settings
- 👤 Profile Management: Update clinic name, address, and contact details.
- 🔑 Login & Security: Change passwords and enable 2-step verification.
- 📄 Subscription Info: View your plan details, billing history, and renewal dates.
Notifications
- 🔔 Email Alerts: Get notified for billing, updates, and system alerts.
- 📱 WhatsApp Updates: Receive important updates and reminders directly.
Can I add multiple users to my SoftyCare account?
Yes! SoftyCare lets you add your clinic staff as users with customizable access to ensure smooth teamwork.
Team Management
- 🧑⚕️ Add Staff: Invite doctors, receptionists, and lab technicians easily.
- 🔐 Access Control: Assign roles and permissions based on responsibilities.
- 📊 Activity Logs: Monitor team activities within the system.
Collaboration Tools
- 📅 Shared Calendars: Coordinate appointments and follow-ups efficiently.
- 💬 Internal Notes: Leave messages and reminders for team members.
How do I switch roles or permissions for my team?
SoftyCare provides flexible role management - easily update user roles or permissions as your team grows.
Role Management
- 🛡️ Custom Roles: Create roles like Doctor, Receptionist, or Lab Staff with specific access.
- ✏️ Edit Permissions: Adjust what each role can view or modify.
- 🔄 Role Updates: Apply changes instantly across the team.
Team Monitoring
- 📈 Usage Reports: See who is using which features.
- 🕵️ Audit Logs: Keep track of important actions for security.
How do I remove a team member from SoftyCare?
Removing or deactivating a team member is simple — ensure your clinic account stays secure while keeping the workflow smooth.
Manage Team Access
- ❌ Deactivate Users: Temporarily restrict access when needed.
- 🗑️ Remove Users: Permanently remove team members from the account.
- 🔒 Secure Data: Ensure that removed users no longer access patient records.
Team Updates
- 📩 Notifications: Inform staff when their access is changed.
- 📂 Transfer Data: Reassign patient or appointment records to active staff.
What kind of support is included?
24/7 WhatsApp, email & call support — anytime you need help.
- 💬 Get instant help on WhatsApp or email whenever you need it.
- 📘 Access step-by-step guides and quick demo anytime.
- 🤝 Our team ensures your clinic runs smoothly - we’re always here to support you.
Can I switch plans later?
Yes, you can upgrade or downgrade your SoftyCare plan anytime — it’s completely flexible to match your clinic’s growth.
- 🔄 Switch between plans anytime without losing your data.
- 💾 All patient records and settings stay safely stored.
- ⚙️ Upgrade instantly for advanced AI-powered features.
Do you offer discounts for clinics?
Yes, SoftyCare provides exclusive offers for clinics that choose yearly plans — along with a free demo to explore every feature.
Clinic Discounts
- 🏥 Yearly Plans: Get 20% off on annual subscriptions.
- 👨⚕️ Multi-Doctor Clinics: Special pricing for 3+ doctor setups.
- 💬 Free Demo: Experience all premium features before subscribing.
- 🤝 Bulk Subscriptions: Clinics with multiple branches get custom pricing.
What’s included in the SoftyCare Starter Plan?
SoftyCare Starter Plan provides everything a clinic needs to go digital with ease. It’s a complete cloud-based EMR solution built for modern clinics.
Core Features
- ☁️ Cloud-Based Access: Work securely from any device, anytime.
- 🩺 EMR System: Manage patient records, prescriptions, and reports digitally.
- 📅 Appointment & Follow-Up: Smart scheduling and automated reminders.
- 🤖 AI-Powered Prescription: Generate prescriptions in just 30 seconds.
Integrated Options
- 💊 Pharmacy Integration: Sync medicines directly with your in-clinic pharmacy.
- 🧪 Lab Integration: Attach test reports automatically to patient EMRs.
Support
- 💬 Dedicated Assistance: Get priority WhatsApp and email support.
- 🎓 Free Demo: Explore all features before subscribing.
Can I get a refund if I cancel early?
Our refund policy for early cancellations works as follows:
Monthly Subscriptions
- 📅 Flexible Billing: Billed monthly in advance and can be canceled anytime.
- ⏳ Active Until Month-End: Your plan remains active until the end of the current billing period.
- ❌ No Prorated Refund: Refunds are not provided for unused days of a month.
Annual Subscriptions
- ✅ Full Refund: Cancel within 30 days for a complete refund.
- 💰 Prorated Refund: Cancel after 30 days but before the year ends? Refund for unused months minus a 20% early termination fee.
- 📞 Contact Billing: Our team can help with your specific situation.
Special Circumstances
- ⚠️ Technical Issues: Reach out to support before canceling due to service problems.
How can I get help or raise a support request?
SoftyCare provides an easy way for clinics to get support, report issues, and track requests through our in-built helpdesk system. Here’s how it works:
Support Channels
- 💬 WhatsApp & Email Support: Reach our team anytime for assistance.
- 📞 Phone Support: Direct line for urgent queries and guidance.
- 📝 In-App Helpdesk: Raise tickets directly from your SoftyCare dashboard.
Ticket Tracking
- ⏳ Status Updates: Track every support request until it’s resolved.
- 🔔 Notifications: Get alerts when your ticket is updated by our team.
- 📂 History: Access past tickets and resolutions anytime for reference.
Common Use Cases
- Reporting technical issues or bugs
- Requesting guidance on using SoftyCare features
- Requesting feature enhancements or customizations
- Getting help with billing or subscription queries
- Training support for staff or onboarding new users
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